Cloud sites is still running PHP 5.2, which is no longer supported. 5.3 has been requested for years and in spite of promises is still not available. While we wait PHP has now released version 5.4. This suggestion is partly a humorous protest of the sluggish response time, but also partly real. Please provide ongoing support for PHP version X (for example, via custom type handlers registered in .htaccess files.) Your competitors are already doing this.

Restrict webmail access by IP address so that selected users can have access to webmail from a set of authorized IP addresses. We do not want to allow all users webmail access and some that we do want to allow access, we want to heavily restrict by limiting the IP addresses that they can successfully access their webmail account from.

I can understand Google dropping support, but RACKSPACE needs to find a viable alternative! Using Google analytics would require creating google accounts for all my customers!

I have been though 4 hosts in 12 years and ALL of them provided some kind of statistics.

This is a sad day indeed. Really wish you werent dumping this responsibility on me now!

I joined Rackspace as MOSSO. It was designed for people like me. Now I see it was just a bait and switch.

If the physical host load (and possibly other metrics) were available as an API call, a monitor system could be configured to send an alert when it exceeded a threshold, etc.

This is a VERY IMPORTANT issue, particularly because I was overbilled by nearly $4000 last month!!!!
If I am notified when a new bill is generated I will check the bills immediately and I will catch insane mistakes like this much quicker.

Please add the ability for direct customers to manage their domain aliases through the control panel instead of creating tickets every time they need to add/remove them.

If you guys could remove the swap or limit the swap to 50 MB of size that would be amazing. I hate it when there is a noisy neighbor on my host that slows us all down.

individual containers can be watched for new files and configured to send email notifications with file details when new files are received. Emails should be configurable and sent to multiple recipients.

For security reasons, we usually disable password-based SSH login on all our servers [1]. But for managed cloud servers, RackSpace staff needs to login as user 'rack' with password. And they need to do so from a wide, fast growing range of IP addresses.

I suggest Rackspace uses ssh-key based login to administer cloud servers.
Or at least narrow down the range of SSH client IP addresses which require password based login to a small, stable list of IP addresses so password-login can be restricted to those [2].

Cheers, Nils

[1] 'PasswordAuthentication no'
[2] 'Match Address $LIST_OF_COMMA_SEPARATED_IP_PREFIXES
PasswordAuthentication yes'

When attempting to get a list of domains in the Cloud DNS API, we only get the domains owned by our top-level account, but would like to be able to manage all the domains of our clients as well. It would be totally awesome if the DNS API were expanded to be able to do that. It looks like it would have some of that functionality since it has an "accountId" tag already?

Allow session persistence for ssl protocol to allow encrypted transferts between the load balancer and the underlying servers. The LoadBalancer will act as a SSL Proxy.
This is to avoid the clear text tranfert like with ssl termination.

when groups are created and names added in alpha order, they are not listed that way whenever Edit group is used. Makes it very hard to find names. Also, need to be able to export a group not the entire contacts list!!

I understand you had no plans to integrate in the past but now that Urchin is gone... there is a whole in our reporting. Google Analytics doesn't give us the granular info we need. For such an expensive web hosting solution, you should provide users with these tools and not recommend setting up another server to grab raw logs.

It's great you support wildcard DNS through the API now but what about your basic users who only operate in the control panel? I'd really like to see wildcard DNS supported in the control panel.It is frustrating that an advanced hosting solution like cloud sites doesn't support it as this seems like a basic hosting function.